Refund Policy | Ship Mart

Effective Date: 17/09/2024

Thank you for shopping with Shipmart.pk. We strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The item must be returned within [X] days of receipt.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (receipt or order number) must be provided.

2. Non-Refundable Items

The following items are non-refundable:

• Perishable goods (e.g., food items)
• Custom or personalized items
• Items marked as "Final Sale"

3. Refund Process

To request a refund:

1. Contact Us: Reach out to our customer service team at [insert contact details] within the eligible return period.
2. Return the Item: Ship the item back to us at the address provided by our customer service team. You will be responsible for the return shipping costs.
3. Inspection and Approval: Once we receive the returned item, it will be inspected. If it meets our refund criteria, we will process your refund to the original payment method within [X] business days.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. Exchanges are subject to availability and the same conditions as refunds.

5. Shipping Costs

Original shipping costs are non-refundable. You will be responsible for any return shipping charges unless the return is due to an error on our part or a defective item.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [insert contact details] with your order number and details about the issue. We will provide instructions for returning the item and ensure you receive a replacement or refund as appropriate.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

• Email: info@shipmart.pk
• Phone:  +923186763953